TTC Video – Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond
Conflict is everywhere, something we all experience on a regular basis. Whether it is learning that your spouse has an entirely different kind of vacation in mind than you do or that your boss’s idea of your job differs from your own, conflict is simply an inevitable aspect of human relationships. As desirable as it might seem, there’s just no way to live a conflict-free life.
Handled badly, conflict can do real harm, both to you and the people you care about the most. It can cripple your career and the businesses you work for. And it can leave its scars on your community and even your nation.
Handled well, however, conflict can be extraordinarily useful. If you have the skills needed to identify and resolve conflict, it can actually be your ally. It can help you identify and solve problems. And it can build deeper and stronger relationships, whether with your coworkers, supervisors and subordinates, or your closest friends and loved ones.
Most of us, though, haven’t been lucky enough to have been taught those vital skills or to have learned the ways in which factors like perspective, emotions, goals, and power can create or drive a conflict. For better or worse, we’ve had to pick things up as we went along, beginning in our homes or schoolyards and going on from there. All with uneven results that can play out for the rest of our lives, burdening us with a default conflict “style” that may be dysfunctional at best and seriously harmful at worst.
The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond is an opportunity for you to gain those essential skills. Its 24 lectures are brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, which receive equal emphasis in the course.
Why Conflict Management Matters
The Adversary System
Morton Deutsch and the Concept of Win-Win
Perception, Perspective, and Punctuation
Managing Multiple and Conflicting Emotions
Multiple, Complex, and Changing Goals
Power—How Much We Need and How to Use It
Dysfunctional Conflict Strategies
Preparing and Arranging to Negotiate
Negotiating Conflict Resolutions
Listening in Conflict
Dynamic Patterns in Close Relationships
Disruptions in Close Relationships
How Management Theories Affect Conflict
The Manager’s Role in Dealing with Conflict
Getting Professional Help with Conflict
Helping Others Manage Conflict
Moral and Cultural Conflicts
Managing Moral Conflicts—Success Stories
Managing Conflict’s Aftermath
Teaching Our Children about Conflict
Conflict Management—A Success in Progress
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